Claims Handling
1. Follow the company’s emergency procedures and evacuation procedures.
2. Contact emergency services if necessary.
3. Complete an incident/accident report. Documenting the incident/accident may help establish defense against a claim presented at a later date, help analyze the cause of the incident/accident and recommend improvements to prevent similar incidents/accidents in the future.
4. If you plan on making an insurance claim, report the incident/accident to your insurance representative. Provide them with:
- details of the incident/accident; and
- steps that were taken to avoid the incident/accident
5. Take several pictures of the area where the incident/accident occurred.
6. Take down the names and contact information of any witnesses. Obtain and record detailed descriptions of the incident/accident from the victim and witnesses.
7. Document all information related to incidents/accidents.
8. Investigate potential causes and implement preventative measures.
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